The interface is designed to rely on visual impact: 4 simple and colorful shapes in motion without any other information. Once the user clicks a button, the topic opens and reveals its function. This project can be transposed to a mobile application to make it even more accessible. " " R2-D3 is thought of as a virtual magazine, to help reduce the digital gap with MDPH users: a wizard informs on various topics in a playful and simplified way. The immersion and empathy phase was particularly interesting: we put ourselves in the shoes of MDPH users, we then compared our ideas to reality with the help of the survey, only to find out that we were more demanding than the people waiting: we had to refine the project to stick to the demand! CYRIELLE DUFAU, service designer CO-PROTOTYPING The SP Lab co-prototyped R2-D3 together with Hectora (the robotics Think Tank) and the Fablab ICI Montreuil. The R2D3 prototype was slated for a June 22, 2017 launch and then tested on-site with a psychologist analyzing and reporting its impact on users. The aim is to collect opinions - does it calm the mood in the room, does it deliver the desired information? There was also a launch a kind of digital mediation which made people eventually perform their administrative tasks online their administrative procedures. The structure of the robot is dressed in fabric. This «clothing» forms the body of the robot can then be customized by the team of the place with whom it will cohabit. SP LAB - White Paper - Season 1 - January / June 2017 - Lab innovation serving the inhabitants of Seine-Saint-Denishttps://www.innov93.fr/