How the Lab works SP Lab: the innovation lab serving the inhabitants of Seine-Saint-Denis " We worked on the structure and planning for SP Lab. The key to innovation does not lie in technology, but rather, in the entrepreneurial spirit. SP Lab's ecosystem approach is a case in point and is in line with the NUMA's mission." " THOMAS LACQUEMANT, Head of Public Sector, NUMA The SP Lab aims at improving the quality of service to the public, and by extension, the culture of public administration. The lab conducts experiments that bring together men and women with various skills and backgrounds and switches from an institutional and vertical outlook to a more open and creative approach. It aspires to become a world leader in public innovation. THE EXPLORATORY APPROACH The Seine-Saint-Denis innovation lab is first and foremost an approach. It goes to problem spots. All the projects are carried out on site with the stakeholders and in an open ecosystem. The SP Lab approach aims at creating solutions, and is about working collectively to solve practical problems that residents experience in their interactions with the public services offered by the Department. SP LAB - White Paper - Season 1 - January / June 2017 - Lab innovation serving the inhabitants of Seine-Saint-Denishttps://www.innov93.fr/