Active waiting at MDPH in Bobigny The challenge: how could we improve the experience for people waiting for their turn for service at the reception desk of the Department's Home for Disabled Persons (MDPH)? " Users are apprehensive about using the existing platform. We noticed a kind of «digital gap.» We therefore worked to find a solution that would bridge the gap between physical and digital services " CYRIELLE DUFAU, service designer WHY FOCUS ON THE MDPH VISITOR RECEPTION DESK? This sprint furthers the improvement work already carried out by agents and managers of the Solidarity Cluster on improving user reception: agents who participate in reception are already aware of the matter and the efforts made over the past few years have already brought about improvements, which have been noted by the users we met. The desire is to go even further in this field. SP LAB - White Paper - Season 1 - January / June 2017 - Lab innovation serving the inhabitants of Seine-Saint-Denishttps://www.innov93.fr/