DEVELOPMENT

MORE IN-DEPTH EXPERTISE for better service TO OUR CUSTOMERS

Zodiac Aerospace is continuing to expand in order to build and consolidate global leadership positions in its markets and continually improve the service delivered to its customers (aircraft manufacturers and airlines). This policy is based on a strategy of targeted acquisitions, the development of innovative technologies, and the expansion of the Group's range of products and services, especially for cabins.

Contributing to our customers’ profitability...

Beyond the individual performance of each of our business segments, we add value for customers through our expertise in all cabin-related businesses. This enables us to offer a constantly expanding range of products and services and increasingly advanced integrated solutions that optimize the use of onboard space, improve service and contribute to customer profitability. For systems, we offer customers the possibility of purchasing even the most complex fully integrated systems via a single consultant. Our latest system, certified in September 2014, is the complete electrical distribution system for the Airbus A350 XWB, one of the most complex available for this long-haul aircraft.

... and constantly improving their satisfaction

Another of the Group's strengths and key development areas is its very close relationships with its customers. Throughout the world, our teams listen to customers to gain greater understanding of their current and future needs and provide them with appropriate solutions and technologies. Indeed, this is the objective of our annual Airlines Symposium, arranged for the third time in 2014. It was held at Huntington Beach and attracted some 130 customers, airlines and leasing companies. We have strengthened our relationship with aircraft manufacturers, meeting them regularly and, via our Business Development department, creating a structure that assigns them a dedicated consultant who has an ongoing dialogue with each of our major accounts. In addition, to better assess their degree of satisfaction, we use management charts to measure the quality of our products, services and technical after-sales follow-up, as well as our commercial relationship. This tool provides a homogenous view of our performance and helps us continually improve our customer service.

Favouring the balance of our customer portfolio

We are extending this process for ongoing developments with regional aircraft manufacturers such as Mitsubishi for its MRJ, Bombardier for its CSeries, and Embraer, a longstanding customer with whom we have opened a production unit in Chihuahua. Embraer has selected us for the cabin interior and all the seats of its future E2, as well as for oxygen systems, and water and waste management systems. We are also continuing to expand in the business aviation sector especially systems, for customers such as Dassault, Gulfstream and Bombardier In due course, our developments will ensure we have a more balanced customer portfolio.

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