DEVELOPMENT & INNOVATION

INNOVATE TO BETTER SATISFY A CHANGING MARKET

With its new integrated offers, zodiac services has adapted itself to a constantly changing market in order to meet customers’ needs and to support them in the daily operation of their fleets.

"WITH ITS CAPACITY TO ADAPT AND MEET THE NEW REQUIREMENTS OF MANUFACTURERS AND OPERATORS THROUGH INNOVATION, ZODIAC SERVICES CONTRIBUTES TO ‘PRE-SALES’ BY SUPPORTING THE DIFFERENT GROUP SEGMENTS.”

Christophe Bernardini
CEO, Zodiac Services

“The aircraft manufacturers’ offering increasingly combines the sale of aircraft and maintenance. Anticipating this change, we created solutions driven by our new Operator Program division, which includes products and their maintenance. With its capacity to adapt and meet the new requirements of manufacturers and operators through innovation, Zodiac Services contributes to ‘pre-sales’ by supporting the different Group Segments”

Closer, more responsive, and more efficient

“We also have, for the supply of spare parts, new computer applications for calculating the needs of airline operators with a twofold objective: to increase our on-time delivery performance and optimize the level of our stocks worldwide. In addition, we are developing a global repair network - with our Braintree center that has been operational since June and new buildings in Dubai beginning at the end of 2014. We have also strengthened our technical support teams for airlines. Not to mention the redesign of our interface with the Group's business Segments to further improve the quality of service and ensure direct feedback from operators of the Group equipment. There are so many initiatives that improve our service for the benefit of our customers”

26 repair stations worldwide

26 • TRAVEL JOURNAL 2012 • 2013